Frequently Asked Questions

SharpAlpha.ai is a sports trading intelligence platform that combines advanced machine learning, proprietary algorithms, and deep sports domain expertise to deliver data-driven insights. Our tools are designed to give professional sports trading operations a quantifiable edge.

Our platform is built exclusively for professional clients operating in the sports trading sector, including sportsbooks, trading desks, hedge funds with sports exposure, and data-driven betting operations. We do not serve individual recreational bettors.

We currently cover football, basketball, baseball, and many other sports. Please contact us directly to discuss the specific sports leagues and competitions relevant to your operations.

Our models have demonstrated up to 98% data accuracy in internal testing across our core coverage. We continuously refine our models and data pipelines to maintain and improve this standard. Historical performance is available upon request under NDA.

Data and model outputs can be delivered via API, dashboard interface, or structured data file export, depending on your technical requirements. Delivery specifications are agreed during the onboarding process including the service disruption policy.

Our systems operate on a 24/7 basis with continuous market monitoring. Specific update frequencies (real-time, near-real-time, or scheduled) are defined in your service agreement and depend on the products subscribed to.

We offer introductory demonstrations and, in certain cases, limited proof-of-concept access for qualified prospects. Please contact us to discuss your requirements and arrange a demonstration.

Pricing is fully customised and depends on the sports covered, data volume, delivery method, and the specific models or modules required. There are no off-the-shelf packages. To receive a tailored proposal, please contact us via our website.

All prices quoted are exclusive of applicable taxes such as VAT unless explicitly stated otherwise in your service agreement. The applicable tax treatment will depend on your jurisdiction.

Payments are made by bank wire transfer. Invoices are payable within 30 days of the invoice date unless otherwise agreed in writing.

Contract terms are negotiated individually. We typically offer agreements starting from three months for new clients, with longer terms available at preferred rates. Full details are included in your service proposal.

For most clients, onboarding is completed within a few business days following contract signing and technical setup. Complex integrations may require additional time. Your dedicated account contact will guide you through the process.

Clients have access to direct support via email during business hours. Enterprise-tier clients may be eligible for dedicated account management and extended support hours. Contact us for details.

In the event of a service disruption, please contact support@sharpalpha.ai immediately. Our team monitors system performance 24/7 and aims to resolve critical issues as a matter of priority. Planned maintenance will be communicated in advance.

We take data security and privacy seriously. All personal and business data shared with us is handled in accordance with our Privacy Policy, applicable data protection legislation, and industry-standard security practices.

No. We do not sell, rent, or share client data with third parties for commercial purposes. Data shared by clients is used solely to provide and improve our services.